Return policy

In any case for product replacement or refund request, you must have previously contacted us via email or phone.

You have the right to return the product you received within 14 days and request its replacement with another size or another product, as long as the original product is in perfect condition as received and with all the certificates of authenticity that accompanied it. Shipping costs for the return are covered by the customer. Replacement can only be made on readily available products

It is possible to cancel your order in the following cases:
– Before shipping the product by first contacting us by email or phone.
– Upon receipt of the product, within 14 days from the day of receipt. It is clarified that in order to proceed with the refund, the product must be in the excellent condition in which it was received, without damage and without missing the accompanying evidence, within its original packaging. Once returned and checked by the relevant department, your money will be returned in 3-4 working days. Shipping costs for the return are covered by the customer.
– Refunds are not given on products that are part of special promotions such as Black Friday.
– For orders under 50€ only the net value of the product is refunded and not any shipping and handling charges that have been paid.
– No returns can be made for contact lenses.
– Returns cannot be made to lenses that have already been fitted according to your order in the frame you have chosen.
– Returns cannot be made to products that have been ordered to the manufacturer by the customer.
– Cancellation and refund is made only for readily available products.

A product that will be returned as defective:
a) If it is defective, it shall be replaced with a same one without any charge
b) In case the product is not defective, the costs of receiving and shipping the product are covered by the customer.

The refund is made in the same way as the payment was made. In case of cash on delivery, you are required to inform us with a bank account (name of the beneficiary, bank, IBAN of the account), so that we can deposit the amount. A refund is available on the readily available e-shop products.

Shopping Cart